Refund Policy
Last Updated: 29 May 2026
At Imprint Art Fair, we aim to be fair, transparent and clear regarding refunds, cancellations and returns.
This policy outlines how refunds apply across tickets, artwork purchases, Artist Open Call submissions, memberships, exhibitor participation and related services.
If you have questions regarding refunds, please contact:
Tickets
Tickets for Imprint Art Fair are sold through our ticketing partner, ARTSVP.
Standard Ticket Refunds
Tickets may be refunded up to 14 days prior to the event date.
After this time, tickets are generally non-refundable.
Refund requests should be made in writing via: info@imprintartfair.com or through the relevant ticketing platform where applicable.
Ticket Transfers
Where possible, tickets may be transferred to another attendee.
If you are unable to attend, please contact us and we will do our best to assist.
Event Cancellation or Major Changes
If Imprint Art Fair is cancelled, ticket holders will be entitled to either:
a full refund, or
transfer to a future event where applicable
In the event of substantial changes to the fair (such as venue or date changes), refund arrangements will be communicated directly to ticket holders.
Changes to programming, speakers, exhibitors or demonstrations do not normally constitute grounds for refund.
Artwork Purchases
Artworks purchased at Imprint Art Fair are generally sold directly by independent galleries, artists, publishers or exhibitors.
As such, purchases are subject to the terms and conditions of the individual seller.
Purchases Made at the Fair
Artworks purchased in person at Imprint Art Fair are generally considered final and non-refundable.
We strongly encourage buyers to review all relevant information before completing a purchase, including:
dimensions
framing
edition details
condition
pricing
delivery arrangements
Visitors are encouraged to speak directly with galleries, artists or exhibitors regarding any questions prior to purchase.
Online or Remote Artwork Purchases
Where artworks are purchased online or remotely, additional consumer protections may apply under UK law.
If you are not satisfied with an artwork purchased remotely and would like to request a return, please contact: info@imprintartfair.com within 7 days of receipt of the artwork.
Approved returns must generally be shipped back within 14 days of receipt.
Return Conditions
To be eligible for return, artworks must:
be returned in their original condition
include all original packaging where possible
be securely packaged for transit
not be damaged, altered or mishandled after delivery
Unless otherwise agreed, the cost of return shipping is the responsibility of the buyer.
Buyers are responsible for ensuring artworks are safely returned and adequately insured during transit.
We recommend using an appropriate tracked and insured delivery service.
Damaged or Incorrect Works
If an artwork arrives:
damaged in transit
materially different from description
incorrect due to seller error
Please contact the seller or Imprint as soon as possible.
Where appropriate, we will assist in facilitating communication between buyers and exhibitors.
If damage or error is confirmed, reasonable remedies may include:
replacement
repair
refund
alternative resolution
Depending on the circumstances.
Refund Processing
Where a refund is approved, it will generally be issued to the original payment method.
Please allow up to 5–10 working days for processing depending on your payment provider.
Artist Open Call
Submission Fees
Artist Open Call application fees are non-refundable.
This applies regardless of:
selection outcome
withdrawal
incomplete submissions
changes in personal circumstances
Submission fees cover administration, platform costs and assessment.
Artists are encouraged to review submission details carefully before applying.
Artist Membership
Membership Cancellation
Artist Membership may be cancelled at any time.
To cancel your membership, please contact: info@imprintartfair.com
Cancellation will prevent future renewals where applicable.
Membership Refunds
Membership fees already paid are generally non-refundable once membership has been activated.
This reflects immediate access to membership benefits, opportunities and resources.
Exceptional circumstances may be considered on a case-by-case basis.
Gallery Applications & Exhibitor Participation
Deposits
Deposits paid for exhibition stands, booths or participation are non-refundable.
This reflects event planning, venue commitments, curation and fair production costs.
Final Payments
Payment schedules and cancellation arrangements for exhibitors may be outlined separately in exhibitor agreements.
Where written exhibitor agreements exist, those terms shall take precedence.
Workshops, Talks & Special Events
Where separately ticketed talks, workshops or events are offered:
refunds may vary depending on the event
details will be provided at the time of booking
Unless otherwise stated, standard ticket refund timelines apply.
Exceptional Circumstances
We understand circumstances can change unexpectedly.
Where possible, we will always aim to respond thoughtfully and reasonably.
Refunds outside this policy remain at the discretion of Imprint Art Fair.
Contact
For refund enquiries, please contact:
Imprint Art Fair Ltd
2 Newhouse
Ireshopeburn
Bishop Auckland
County Durham
DL13 1QA
Email:info@imprintartfair.com